TERMS AND CONDITIONS

Terms

These Terms and Conditions govern the agreement between you, “the client”, and us, Green Wave Holding AS (“Brim Explorer”). By booking an excursion with us, you agree to be bound by these Terms and Conditions. Please read them carefully and make sure you understand and abide by them.

You confirm that you will be providing us with your personal data and hereby expressly consent to the use of such data for the purpose of the booking made with you. This includes express permission to share the personal data information with our service providers and agents for your booking.

You also further expressly consent to the use of your personal data to promote products and services of our Company or brand. You confirm that you have read through our data policy and have understood your rights in relation to the personal data which you are providing to us.

Should you be sharing any personal data on behalf of another person for the purpose of your booking, you confirm that you have obtained the prior consent of such person to share their information with us and for the use of their personal data in the manner set out herein.

RESERVATIONS

You shall be responsible for filling the booking documents with accurate information and requisite details.

Upon receiving your completed booking form and full payment, Brim Explorer shall take steps to confirm the booking in respect of the selected excursion.

The confirmation and resultant booking ticket shall upon acceptance and verification by Brim Explorer be delivered to you within 24 hours of receipt of your booking and full payment.

Please note: special terms may apply to some promotions. Please refer to the specific terms and conditions which are shown on the certain pages of promotions.

The client is responsible for abiding with any safety instructions and recommendations provided to him/her. Brim Explorer shall not be responsible for any resultant loss or damage due to a failure of the client in this regard.

It is the responsibility of the client to ensure that he/she and those on whose behalf he/she booked the excursion has all necessary travel documents (passports, visas, travel insurance etc.).

Brim Explorer will make every effort to operate all excursions as described in the relevant booking confirmation, but it reserves the right at its discretion to modify or cancel any excursion arrangement based on the existing field conditions. Such material modification or cancellation may be made by Brim Explorer due to a force majeure event (including acts of God, war, and threat of war, hostilities, riots, civil commotion, strikes, disaster, and terrorist activity) or any other circumstances outside its control. In such an event the client will be notified and suitable alternative arrangements (as far as practicable) will be proposed. In the event of those alternative arrangements not being acceptable to the client, Brim Explorer will make any refund of monies paid as deposit or otherwise.

PAYMENT

Full Payment for the selected excursion needs to be done prior to the start of the excursion.

Brim Explorer reserves the right to correct promotional or pricing errors at any time, or to increase the price in the event of cost increases due to changes effected by applicable law, airfares, cruise fares, currency fluctuations, taxes, or fuel surcharges.

Method of payment will be online via credit card.
the pricing shown on the site is final (includes bank charges and all applicable taxes).

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Green Wave Holding AS (Brim Explorer). Subsequently, Trekksoft AG will appear as Green Wave Holding AS on your credit card statement.

The domain where you enter and process your payment is owned and operated by TrekkSoft AG.

CANCELLATION POLICY

We would feel sorry if you decided to cancel your trip, however, we realize in most cases, it is out of necessity.
If you must cancel your trip, please submit your cancellation in written form via email to Brim Explorer (info@brimexplorer.com) Cancellation refunds will be calculated as of the date we receive your written cancellation.

The cancellation fee will be calculated as follows (individuals up to 8 participants):

Cancellation done 5 days prior to the schedule excursion: Full refund will be made after bank transfer fees and other service provider charges are deducted.

Cancellation done between 5-2 days prior to the schedule excursion: 50% refund will be made after bank transfer fees and other service provider charges are deducted.

Cancellation done after 48 hours prior to the excursion: No refund will be made.

Group bookings and cancellations (more than 8 participants):

Cancellation done 14 days prior to the schedule excursion: Full refund will be made after bank transfer fees and other service provider charges are deducted.

Cancellation done between 14 – 7 days prior to the schedule excursion: 50% refund will be made after bank transfer fees and other service provider charges are deducted.

Cancellation done after 7 days prior to the excursion: No refund will be made.

In addition to the above, please note that once the trip commences, we are unable to refund any fees paid for unused services due to your early departure, late arrival, missed days on excursions or for any reasons beyond our control.

Trip Cancellation Insurance:

To protect yourself against any financial loss, we strongly recommend that you get a trip cancellation insurance.

Trip Cancellation by provider

We will send an Email / SMS to our guests and contact hotels if a trip must be cancelled due to bad weather or unforeseen reasons. A full refund will be given if it is not possible to re-schedule the tour to a later date.

Brim Explorer reserves the right to refuse boarding to a physically and/or mentally unfit passenger that can potentially be a safety hazard to him and/or other passengers. If these conditions are not met, the Captain retains full rights to remove a passenger from the vessel. During such circumstances, Brim Explorer will not offer refund or compensation payable.

REFUND POLICY

After receiving the cancellation email Brim Explorer will verify such cancellation and write back to you. Should your cancellation come within the timelines set out above entitling you to a refund of the whole or part of the booking fees paid by you, we will request for your banking details in order for us to make the refund. Brim Explorer will require a minimum of seven (7) working days for any refunds to be made after receiving the cancellation email.

Guarantees

Brim Explorer does not guarantee whale sightings on our whale watching excursions, even though chances of seeing whales are high. We will do our utmost to spot the whales.

Brim Explorer does not guarantee Northern lights sightings on our Northern Lights tours as this natural phenomenon is unpredictable and highly dependent on weather conditions.

MEDICAL ISSUES

You are required to consider the nature of the excursion and ensure that you are fit to participate in the excursion. You shall advise Brim Explorer in writing, prior to booking, of any physical or mental condition which you may have and require specific medication or special equipment. You shall be responsible for bringing such medication and equipment for the excursion. Please note that all of our excursions are wheelchair-accessible.

INSURANCE

The client is responsible for obtaining full travel and health insurance and shall ensure that all persons on behalf of whom the client is making the booking with us has also obtained all necessary insurances. It is recommended that the client read their insurance policy before travelling to ensure that the insurance provides the client with the appropriate amount of coverage required by the client.

COMPLAINTS AND CLAIMS

Brim Explorer shall attend to any claims and/or complaints of the client in respect of the services provided which are brought to its notice as soon as possible and in no event later that 7 days from the date of occurrence of such event giving rise to such claim or compliant. The claim or complaint shall be provided with sufficient details and available evidence in order for Brim Explorer to investigate into the matter. Brim Explorer shall not be held liable in the event of the client’s failure to lodge in his/her complaint within such a time limit.

EXEMPTION OF LIABILITY

It is regrettable that we cannot bear liability or compensate where the performance of our obligations is hampered or affected by any event beyond our reasonable control including in respect of any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from–but not limited to force majeure (force majeure shall include war or threat of war, riots, civil strife, government actions, terrorism, industrial disputes, extreme weather conditions, epidemics fire, road closures, pilferage, quarantines, dangers incident to sea, land and air travel).

Brim Explorer while facilitating the services of third party service providers is not responsible for the services provided by such service providers as they are beyond the control of Brim Explorer. Therefore, the client agrees that Brim Explorer shall not be responsible for any wrongful or negligent acts, omissions, or failure to act of any suppliers such as those of surface, air, and water transportation, sightseeing excursions, cruise/hotel accommodations, or of any third party not owned or operated by Brim Explorer.

By utilizing the travel services of the suppliers, you agree that you will look to such suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither Brim Explorer nor any representative of Brim Explorer shall be responsible or liable for the same. However, should you need assistance with a claim or complaint you may have against such third-party service provider, Brim Explorer without any obligation on its part, may assist you with notifying such service provider of your claim.

JURISDICTION

We are incorporated in Norway and therefore operate under Norwegian law. Your booking together with these terms and conditions shall be subject to Norwegian Law.

PRIVACY / DATA POLICY

The client is required to provide full and accurate details in the form required by us in order for us to process the booking made by the client. We are not in a position to confirm or process any bookings made by the client in the event that the client does not provide such personal data as required.

Brim Explorer confirms that all personal information provided by the you will be used for the purposes of facilitating the booking/s made by you and to promote the products and services of the Company and its brand. We may provide and /or transfer such personal data to our service providers, agents and other parties as required for the purpose of facilitating the booking made by you. Such personal data will be stored for a period not exceeding 12 months.

The client shall have the right to request from us, access to, any rectification or erasure of personal data provided to us or to restrict the processing of such data. The client shall also have the right to withdraw his/her consent for us to use the personal data at any time in writing, provided that any processing of data prior to the withdrawal of such consent shall not be rendered unlawful.  Furthermore, if the client is an EU/EEA data subject, the client shall have the right to lodge a complaint with a supervisory authority in the event that there is a breach of the relevant data protection regulations.

Furthermore, the client confirms that any personal information or data he/she is sharing on behalf of another person for the purposes of the booking with Brim Explorer has been obtained with the prior consent of such person who has apprised himself/herself of the booking terms and conditions and privacy policy of Brim Explorer and such person is aware of their rights in respect of such data provided to us.

Imagery

Brim Explorer reserves the right to use images or video of any participants for any lawful purpose, including for example such purposes as publicity, illustration, advertising, and Web content.